SurveyMonkey, an online survey tool, announced new software integration with Microsoft Teams aimed at aiding the flow of information between employers and their remote workers. With COVID-19 keeping workers at home, Microsoft Teams usage has spiked to the tune of 75 million daily users. That growth is something Microsoft feels is due to the strength of its secure messaging, calling, and video-conferencing features, which essentially make it a communications hub for home-bound employees. How workers are using that hub and how it affects their overall work trends is the question SurveyMonkey is looking to answer with its new Teams integration, which is now available to SurveyMonkey and Microsoft Teams customers.
“Connections and collaboration are vital during these unprecedented times, and empowering greater communication and acting on important employee feedback is the key to keeping people together even as we are all working apart,” said Samantha Bufton, SVP of Product at SurveyMonkey. “Our integrations help organizations do important work all within the tools they are using, and we’re thrilled to offer our latest Microsoft Teams features that will seamlessly improve the employee feedback experience and help users quickly act on data in our new remote workspaces.”
SurveyMonkey has multiple integrations across Microsoft’s range of products, it also maintains integrations with Slack and Zoom.
From Simple Polling to Survey Creation and Analysis
The Microsoft Teams integration seems like a good fit for SurveyMonkey and comes at the right time. SurveyMonkey is one of the largest customer experience platforms globally with over 300,000 customers. Its feature set goes beyond simple polling to provide full-fledged survey creation, analysis, and reporting directly in the Teams applications, making collection of employee feedback simple and in available in real-time. For businesses already invested in Microsoft Teams, having this integration easily available can facilitate quick and convenient information and sentiment gathering for managers.
(Image Courtesy of SurveyMonkey)
Keeping Businesses and Remote Employees Connected
The latest updates empower customers with a broad range of features for Microsoft Teams that businesses can utilize every day, including designing surveys as well as collecting, analyzing, and acting on feedback.
“SurveyMonkey has helped hundreds of businesses and governments collect and act on feedback from their customers and employees,” Burton said. “This includes the Rhode Island Department of Health which uses SurveyMonkey’s Enterprise solution and Salesforce integration to help with their contact tracing efforts where Rhode Island residents can take a survey sent via SMS link. SurveyMonkey also powers COVID Near You, a joint project of Boston Children’s Hospital and the Harvard Medical School, to accelerate critical coronavirus research efforts across the United States.”
The updated integration tools include the ability to create and send surveys, polls, and quizzes right from within Microsoft Teams. SurveyMonkey offers a library of templates that make it easier to create polls and surveys from scratch. A key feature is the ability for business leaders to analyze and securely share data directly from Microsoft Teams. The advantage of this is more than quick feedback from employees, it also makes it possible to measure sentiment and apply analytics to the survey results right from the Teams interface.
Collecting Feedback in the Reimagined Workspace
(Image Courtesy of SurveyMonkey)
“Collecting and acting on feedback is critical for business leaders as we reimagine the workspace. We’ve launched a Return to Work Survey Template (also available through Microsoft Teams), on our COVID-19 resource page, making it easy for companies of any size to understand what is important to their employees as they consider re-opening their offices,” said Bufton. “The survey template asks the important questions like ‘how comfortable do you feel returning to the workplace?’ and ‘what would make you feel most comfortable returning to work in the office?’. We’re using this survey template with our own employees to help guide us in a plan to reopen our offices.”