March 28, 2024

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Sapiens Digital

Food Delivery Startups Offer ‘No-Contact Service’ During Coronavirus Pandemic

During the coronavirus pandemic, food delivery startups across Europe and the UK are offering a “no contact” mode for customers worried about the spread of the virus.

In an email to customers, Will Shu, founder of Deliveroo (a service similar to Uber Eats in the United States), said the company will provide restaurants with more packaging, seals, and an option for a “no-contact” delivery option. Rather than being placed into the hands of the hungry customer, food orders will be left on the doorstep, therefore “removing the need for direct contact for both parties,” according to The Independent, which says rival services like Just Eat and Uber Eats will also offer a no-contact option.

Customers will also be able to order kitchen and household products if they need to self-isolate, which the UK government and others have recommended its citizens do.

Deliveroo also pledged to help drivers who might fall ill. “Riders’ safety is a priority and we want to make sure those who are impacted by this unprecedented virus and cannot work are supported,” a spokesperson said. “Deliveroo will provide support for riders who are diagnosed with the virus or who are told to isolate themselves by a medical authority.”

In his email, Shu wrote that his company will “be relentlessly focused on doing everything we can to support the restaurants and riders working with us, and to bring you safe deliveries from the best restaurants across the country,” The Independent says.

The spread of the coronavirus, and the “social distancing” effort, has significantly impacted the “gig economy,” or those who rely on one-off jobs from on-demand services like Uber, Grubhub, or TaskRabbit.

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