Not everyone likes the anonymity of online food ordering—customizing and paying for a meal without ever having to speak to a human. Which is why Uber is expanding its new phone service to facilitate Uber Eats deliveries.
The ride-sharing platform in February launched a pilot program allowing folks in Arizona to book trips by calling a 1-800 number rather than relying on a mobile app. Aimed at older adults who may not have a smartphone or don’t feel comfortable navigating technology, the extended 1-833-USE-UBER now also lets you dial to dine in.
“It’s another way our platform is evolving to meet the needs of our customers in these challenging times, as many shelter in place,” according to Uber. “As health and safety remains our top priority, we have been working quickly to adapt our services to respond in times of extreme circumstances and ensure we are providing support to those in need.”
As with the taxi version, you will need a cell phone and can’t request food via a landline. New customers must verify their account with a one-time text message authentication. Once set up, simply punch in 1-833-USE-UBER to be paired with a live team member who will confirm your order and the total cost.
“This new feature combines the efficiency of Uber’s matching technology with the convenience and additional guidance of a live team member,” the company said. “It was designed with older adults in mind, though our hope is anyone without access to a smartphone or who prefers conversational support will benefit from this pilot.”
1-833-USE-UBER is now available in New York City (all five boroughs) and the greater Miami area. The service is expected to roll out to more cities nationwide “in the coming weeks.”